The decision to move on from Gambet was down to two main factors: the lack of economic performance, and the dissatisfaction of D.C. residents.
“I’ve heard from many residents about their unease with the District's woeful performance on sports betting,” said McDuffie. “And I absolutely share those same sentiments, from issues around usability, customer service, and seriously declining revenue. We know the current model simply is not working.”
Local officials weren’t the only ones who were dissatisfied with the entire ordeal. Intralot grew frustrated with the owner of the betting app, Veterans Services Corp., but could not find a way to remove them from the contract.
Intralot also had to pay the company and its head, Maryland resident Emmanuel Bailey, $1.4 million per year for the app.
The OLG believes that the change will offer a major boost to local businesses housing the betting kiosks, which they believe will receive 150-200% greater profits following the change.
As proof of that, the Washington Business Journal reported that $116.2 million was wagered at the district’s five retail sportsbooks while only $69.6 million was risked at GambetDC during the fiscal year that ended on Sept. 30.
“I think it’s the right decision for D.C. and actually for the D.C. gamer. You know, what’s good for the goose is good for the gander,” said Brian Vasile, owner of Grand Central Restaurant, Bar and Sportsbook. “I think it brings more people to the space who maybe have heard some negative things about Gambet.”